Refund and Returns Policy

Refund and Returns Policy

Last updated: October 2026

We want you to be happy with every order. If something isn’t right, tell us and we’ll fix it.
পণ্যে কোনো সমস্যা থাকলে আমাদের জানান — আমরা সমাধান করব।

Check at delivery

Please check your items when they arrive. If anything is damaged, leaking, expired, missing or not what you ordered, tell our delivery person on the spot or contact us within 24 hours of delivery.

What we replace or refund

• Damaged, broken or leaking items
• Expired items or items past their best-before date
• Wrong or missing items
• Fresh produce that is spoiled on arrival

What we can’t take back

• Items reported after 24 hours (fresh produce, dairy and frozen goods must be reported on the day of delivery)
• Opened or used items, unless they were faulty
• Personal care and hygiene items once the seal is broken
• Change-of-mind returns on fresh and perishable goods

How to request a return

Call or WhatsApp +880 16179-79894 with your order number and, if possible, a photo of the item. We will arrange a replacement or collect the item.

Refunds

Once approved, we refund to your bKash or Nagad number, or in cash, normally within 3 working days. You can also choose a replacement or store credit on your next order.

Cancellations

You can cancel any time before your order is sent out for delivery. Any payment already made will be refunded in full.

Contact

Email info@shomobaybazar.com or call +880 16179-79894.