Frequently Asked Questions

Frequently Asked Questions

সাধারণ জিজ্ঞাসা

How do I place an order?

Browse the Shop or search for a product, add items to your cart, then go to Checkout. Enter your name, phone number and delivery address, choose a payment method, and confirm. You can also call or WhatsApp us at +880 16179-79894 to order.

Where do you deliver?

We deliver across Narayanganj and Dhaka. If you are unsure whether we reach your area, please call us before ordering.

How much is delivery?

Delivery is free on orders over ৳7,000. For smaller orders, the delivery charge for your area is shown at checkout before you confirm.

How long does delivery take?

Delivery time depends on your area and when you order. We will confirm the expected delivery time by phone after you place your order.

How can I pay?

We accept Cash on Delivery, bKash and Nagad.
ক্যাশ অন ডেলিভারি, বিকাশ এবং নগদ — যেকোনো মাধ্যমে পেমেন্ট করতে পারবেন।

Will I get exactly the weight I ordered?

Packaged products are delivered as labelled. For loose items such as vegetables, fruits and fish, actual weight can vary slightly; we always aim to give you full measure.

What if an item is damaged, expired or wrong?

Please check your items when they arrive and tell us within 24 hours. We will replace the item or refund you. See our Refund and Returns Policy for details.

Can I change or cancel my order?

Yes, as long as it has not been sent out for delivery. Call or WhatsApp us as soon as possible with your order number.

Is an item out of stock?

Stock changes daily. If something you ordered is unavailable, we will call you to offer a substitute or remove it from your order — we never substitute without asking.

How do I track my order?

Use Order Tracking with your order number and email, or call us.

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you see past orders and reorder faster.